Refund Policy
We want every client to feel confident working with Orange Mega Software. This policy outlines when and how refunds are handled for our software development and digital services.
Overview
At Orange Mega Software, we are committed to delivering high-quality software solutions. This Refund Policy outlines the circumstances under which refunds may be granted.
Nature of Our Services
Our services involve significant investment of time, expertise, and resources. Due to this nature, all sales are generally considered final once work has commenced.
Eligibility for Refunds
Full Refund
- Cancellation within 48 hours of payment before any work begins
- Orange Mega Software is unable to start within the agreed date
Partial Refund
- Cancellation after work begins but before first milestone — minus cost of work completed
- Documented failure to deliver agreed features after multiple revision attempts
No Refund
- Project completed and delivered as per agreed SOW
- Delays caused by lack of client cooperation or content
- Change of mind after significant work is completed
- Project cancelled by client after midpoint of delivery
Milestone-Based Projects
Refunds are only applicable to unpaid future milestones at the time of cancellation. Payments for completed and approved milestones are non-refundable.
Maintenance & Subscriptions
Monthly retainer or maintenance fees are non-refundable once the billing cycle has begun. Cancel future renewals by providing 7 days written notice before your next billing date.
Dispute Resolution
Before initiating a refund request, please contact us at info@orangemegasoftware.com to discuss your concerns. We are committed to resolving disputes amicably.
How to Request a Refund
Step 1 — Contact Us
Email info@orangemegasoftware.com with subject "Refund Request — [Project Name]". Include your name, project details, payment reference, and reason.
Step 2 — Review Period
We acknowledge within 2 business days and complete review within 7 business days. Additional documentation may be requested.
Step 3 — Resolution
If approved, refunds are processed to the original payment method within 10–14 business days. A confirmation email will be sent.
Chargebacks
We strongly discourage chargebacks without first contacting us. Unjustified chargebacks may result in suspension of services and possible legal action. We maintain detailed records of all project communications.
Policy Changes
We reserve the right to update this policy at any time. Changes will be posted with an updated effective date.
Contact Us
Orange Mega Software, Marthandam, Kanniyakumari, Tamil Nadu. Email: info@orangemegasoftware.com | Phone: +91 00000 00000